Privacy Policy

Personal Information: We collect information you provide directly to us, including:

• Name, email address, and contact information when you create an account
• Payment information for subscription services (processed securely by third-party payment providers)
• Profile information and preferences you choose to provide
• Communications with our customer support team

Social Media Data: When you connect your social media accounts, we collect:

• Public profile information (username, display name, profile picture)
• Post content, engagement metrics, and performance data
• Follower counts, reach, and impression statistics
• Posting schedules and frequency data

Usage Information: We automatically collect information about how you use our services:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, links clicked)
• Usage patterns and feature preferences within our platform
• Analytics data about your interaction with our services

We use the information we collect for the following purposes:

Service Provision:

• Provide, maintain, and improve our analytics and tracking services
• Process and analyze your social media data to generate insights
• Create reports, dashboards, and visualizations of your content performance
• Sync data from connected social media platforms

Account Management:

• Create and manage your account
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send account-related notifications and service updates

Platform Improvement:

• Analyze usage patterns to improve our services and user experience
• Develop new features and functionality
• Conduct research and analytics (using aggregated, anonymized data)
• Ensure platform security and prevent fraud or abuse

Legal and Business Purposes:

• Comply with legal obligations and respond to legal requests
• Protect our rights, property, and safety, and that of our users
• Enforce our terms of service and other agreements

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Customer support platforms
• Analytics and monitoring services

Social Media Platforms: We access your social media data through official APIs provided by platforms like Instagram, TikTok, Facebook, and others. This data sharing is governed by those platforms' terms of service and privacy policies.

Legal Requirements: We may disclose information when required by law, such as:

• In response to valid legal process (subpoenas, court orders)
• To protect the rights, property, or safety of our company, users, or others
• To investigate and prevent fraud, security threats, or illegal activities
• In connection with a merger, acquisition, or sale of business assets

Aggregated Data: We may share aggregated, anonymized data that cannot identify individual users for research, analytics, or business purposes.

With Your Consent: We may share information with your explicit consent or at your direction.

We implement comprehensive security measures to protect your information:

Technical Safeguards:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure hosting infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments

Organizational Safeguards:

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Regular review and updates of security policies and procedures
• Incident response plans for potential data breaches

Data Breach Response: In the unlikely event of a data breach that poses a risk to your personal information, we will:

• Promptly investigate and contain the breach
• Notify affected users within 72 hours when feasible
• Report to relevant authorities as required by law
• Take steps to prevent future incidents

Limitations: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

You have several rights regarding your personal information:

Access and Portability:

• Request access to the personal information we have about you
• Receive a copy of your data in a structured, machine-readable format
• Export your analytics data and reports from our platform

Correction and Deletion:

• Update or correct inaccurate personal information in your account settings
• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and request removal of associated data

Control and Consent:

• Disconnect social media accounts at any time
• Opt out of non-essential marketing communications
• Withdraw consent for data processing where consent is the legal basis

EU and California Residents: If you are located in the European Union or California, you may have additional rights under GDPR and CCPA, including:

• Right to object to certain data processing activities
• Right to restrict processing of your personal information
• Right to lodge a complaint with a supervisory authority
• Right to know what personal information is sold or disclosed (we do not sell personal information)

Exercising Your Rights: To exercise any of these rights, contact us at team@trackmyposts.com or through your account settings. We will respond to valid requests within 30 days.

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for basic platform functionality, including:

• Authentication and login session management
• Security features and fraud prevention
• Load balancing and site performance

Functional Cookies: Enable enhanced features and personalization:

• User preferences and settings
• Language and region preferences
• Dashboard customization and layout preferences

Analytics Cookies: Help us understand platform usage and improve services:

• Page views, click-through rates, and user behavior patterns
• Feature usage statistics and performance metrics
• Error tracking and debugging information

Third-Party Tracking: We may use third-party analytics services (such as Google Analytics) that place their own cookies. These services have their own privacy policies governing their data collection practices.

Cookie Management: You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Set preferences for cookie acceptance
• Receive notifications when cookies are set

Our platform integrates with various third-party services to provide comprehensive analytics:

Social Media Platforms: We connect to official APIs provided by:

• Instagram, Facebook, and Meta Business tools
• TikTok for Business and TikTok Creator tools
• Twitter/X API and analytics
• YouTube Analytics and Creator Studio
• LinkedIn Company and Creator pages

Data Access: When you connect these accounts, we only access data that you explicitly authorize. This typically includes:

• Public profile information and content
• Performance metrics and analytics data
• Content engagement statistics
• Audience insights and demographics (when available)

Third-Party Privacy Policies: Each connected platform has its own privacy policy and terms of service that govern how they handle your data. We encourage you to review these policies:

• Meta (Facebook/Instagram) Privacy Policy
• TikTok Privacy Policy
• Twitter/X Privacy Policy
• Google/YouTube Privacy Policy
• LinkedIn Privacy Policy

Data Synchronization: We periodically sync data from connected platforms to provide up-to-date analytics. You can disconnect any platform at any time, which will stop future data collection from that source.

Platform Changes: Third-party platforms may change their APIs, privacy policies, or data access permissions at any time. Such changes may affect the data we can collect and the features we can provide.

We retain your information for different periods depending on the type of data and purpose:

Account Information: We retain your account information (email, profile data, preferences) for as long as your account is active. After account deletion:

• Personal information is deleted within 30 days
• Some data may be retained longer for legal compliance (e.g., financial records for tax purposes)
• Anonymized usage data may be retained indefinitely for analytics purposes

Social Media Data: Analytics data from connected platforms is retained based on:

• Active accounts: Data is retained and updated regularly
• Disconnected platforms: Historical data is retained for 12 months unless you request deletion
• Closed accounts: All social media data is deleted within 90 days

Usage and Log Data:

• Server logs and access records: 6 months
• Analytics and usage patterns: 24 months in aggregated form
• Security and fraud prevention logs: Up to 7 years as required by law

Payment Information: We do not store payment card details. Our payment processors retain this information according to their policies and legal requirements (typically 7 years for tax and compliance purposes).

Legal Retention: We may retain information longer when required by law, for legal proceedings, or to protect our legitimate business interests. This includes:

• Financial records for tax compliance
• Records related to legal disputes
• Information needed to prevent fraud or abuse

Data Minimization: We regularly review and delete data that is no longer necessary for the purposes for which it was collected.

Age Restrictions: Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

Parental Rights: If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at team@trackmyposts.com. We will:

• Verify your identity as the parent or guardian
• Delete the child's account and associated data
• Implement measures to prevent future underage registrations

Account Verification: We reserve the right to request age verification at any time. Users who cannot verify they meet our minimum age requirement will have their accounts terminated.

Educational Use: If you are an educator or work with minors in a professional capacity, you must obtain appropriate permissions and consents before using our services with any content involving minors.

Global Operations: Yust Tech LLC operates globally and may transfer your personal information to countries other than your country of residence, including the United States where our primary servers are located.

Adequacy and Safeguards: When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Transfers to countries with adequate data protection laws as determined by relevant authorities
• Standard Contractual Clauses approved by the European Commission for EU data transfers
• Binding Corporate Rules and other approved transfer mechanisms
• Consent from data subjects where legally required

EU-US Data Transfers: For transfers of personal information from the European Union to the United States, we rely on:

• Standard Contractual Clauses with appropriate technical and organizational measures
• Service providers that participate in recognized adequacy frameworks
• Additional safeguards to ensure EU data protection standards are maintained

Your Rights: Regardless of where your data is processed, you retain all rights under applicable data protection laws. International transfers do not diminish your privacy rights or our obligations to protect your personal information.

Questions about Transfers: If you have questions about international data transfers or the safeguards in place, please contact our Data Protection Officer at team@trackmyposts.com.

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We are committed to providing clear notice of any material changes.

Notice of Material Changes: For significant changes that affect how we collect, use, or share your personal information, we will provide at least 30 days advance notice through:

• Email notification to your registered account email address
• Prominent notice on our website and within the platform
• In-app notifications when you log into your account

Minor Updates: For non-material changes such as clarifications, formatting improvements, or contact information updates, we will update the "Last Updated" date at the top of this policy without additional notice.

Your Choices: If you disagree with changes to this Privacy Policy, you may:

• Contact us to discuss your concerns
• Adjust your privacy settings and data sharing preferences
• Close your account if you no longer wish to use our services

Continued Use: Your continued use of our services after we post or send notice of changes to this Privacy Policy means you consent to the updated terms.

Policy Archive: Upon request, we can provide previous versions of this Privacy Policy for your records and comparison purposes.

Privacy Questions: If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: team@trackmyposts.com

Mail:
Yust Tech LLC
Attn: Privacy Officer
234 Smith Road
Alamo, CA 94507
United States

Data Protection Officer: For users in the European Union or other regions with data protection regulations, our Data Protection Officer can be reached at team@trackmyposts.com.

Response Time: We will acknowledge your privacy-related inquiry within 72 hours and provide a substantive response within 30 days. For complex requests, we may extend this period by an additional 60 days with explanation.

Regulatory Authorities: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Legal Department: For legal process, law enforcement requests, or other formal legal matters, please contact our legal department at team@trackmyposts.com.